Senior Customer Success Manager
New
J
JobgetherSaaS
RomaniaFull-TimeSenior
SalaryCompetitive salary
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- 3+ years of experience in customer success, account management, or a comparable customer-facing role, preferably within a SaaS environment.
- Strong customer-centric mindset and a genuine commitment to delivering exceptional customer experiences and measurable outcomes.
- Excellent relationship-building skills, with the ability to engage effectively with end users, operational stakeholders, and executive sponsors.
- Demonstrated experience managing complex customer relationships, securing renewals, driving account expansion, and developing customer advocacy.
- Strong organizational and prioritization skills, with the ability to manage multiple accounts effectively in a fast-paced environment.
- Excellent written and verbal communication skills, with confidence acting as the primary point of contact for customers.
- Strong analytical capabilities, including the ability to forecast potential ARR changes and prepare data-driven QBRs.
- Solid project management skills to ensure successful onboarding and ongoing customer engagement.
- Commercial acumen and the ability to identify, develop, and close growth opportunities within an existing customer portfolio.
- Ability to work independently and collaborate effectively across multiple teams in a remote-first environment.
Responsibilities
- Own and manage a portfolio of customer accounts, developing strong, long-term relationships with stakeholders at all levels.
- Act as a trusted advisor throughout the customer lifecycle, from onboarding through renewal, helping customers achieve their business objectives.
- Lead onboarding for new customers, ensuring a smooth transition from sales to customer success and delivering live product training where needed.
- Monitor and report on key customer metrics, including satisfaction, NPS, retention, growth, and account health.
- Identify expansion opportunities and lead upsell initiatives across your portfolio.
- Proactively assess account health, identify risks, and implement strategies to reduce churn and strengthen retention.
- Serve as the voice of the customer internally, collaborating with product, engineering, sales, and marketing teams to advocate for customer needs and product improvements.
- Contribute to the development and continuous improvement of customer success processes, workflows, and best practices.
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