Product Implementation Manager, iQueue for Inpatient Flow
New
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LeanTaaSHealthcare Technology
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV.Full-TimeMiddle
Salary$90,000 - $125,000 a year
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Job Details
- Experience
- At least 2 years of professional experience in a client- or customer-facing role; at least 3 years of experience in a role that is quantitative and data intensive
- Required Skills
- Project ManagementData AnalysisCustomer SuccessEHR
Requirements
- Bachelor's degree or equivalent years of related experience.
- At least 2 years of professional experience in a client- or customer-facing role (management consulting, customer success, or implementation management).
- At least 3 years of experience in a quantitative and data intensive role.
- Experience with healthcare IT systems, including EHR data structures, HL7, and healthcare interoperability frameworks.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong familiarity with project management tools and best practices.
- Ability to work with cross-functional teams including product, engineering, and clinical.
- Willingness to travel up to 25-50% to customer sites.
Responsibilities
- Lead customer implementations of products from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout.
- Partner with Customer Success team members to ensure workflows are designed and configured accurately.
- Conduct discovery and design sessions with clinical and operational stakeholders.
- Communicate technical requirements to customer IT teams and coordinate security and other audits.
- Design and execute unit and user acceptance test scenarios to validate system functionality and data accuracy.
- Navigate complex database structures to troubleshoot data issues.
- Collaborate with project management on status reporting.
- Continually evaluate and improve implementation processes, outcomes, and documentation.
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