Implementation Specialist
New
T
TextureSaaS
Remote (US)Full-TimeMiddle
Salary120,000 - 150,000 USD per year
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Job Details
- Experience
- 3-5 years of experience
- Required Skills
- Project ManagementSCRUMSaaSCustomer support
Requirements
- 3-5 years of experience in implementation, onboarding, customer support, or delivery roles.
- Strong organizational skills and attention to detail.
- Clear written and verbal communication skills.
- Ability to work with customers and internal teams in a fast-paced environment.
- Experience working with technical teams and the Scrum framework.
- Ability to follow structured processes while adapting to customer needs.
- SaaS or technical product exposure preferred.
- Energy industry experience is a plus.
Responsibilities
- Execute end-to-end onboarding for new customers using defined frameworks and playbooks.
- Support customer configuration, setup, and training to enable early product adoption.
- Track onboarding progress, milestones, and readiness using internal tools.
- Serve as the day-to-day delivery contact during the onboarding window.
- Coordinate with Engineering and Product teams to resolve onboarding-related issues.
- Log bugs and delivery issues with clear reproduction steps and customer context.
- Contribute to onboarding documentation, guides, and templates.
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