Implementation Specialist
New
I
Interra HealthHealthcare Technology
Work from anywhere in US., 10:00 AM – 3:00 PM ETFull-TimeMiddle
Salary60,000 - 80,000 USD per year
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Job Details
- Experience
- Minimum of three (3) years
- Required Skills
- Project ManagementSalesforceMicrosoft Office SuiteCustomer Success
Requirements
- High school diploma or equivalent.
- Minimum of three years of experience in a customer-facing role.
- Deep experience onboarding customers in an API environment.
- Proficiency in Microsoft Office Suite.
- Excellent verbal and written communication and presentation skills.
- Customer-oriented mindset with exceptional customer service skills.
- Detail-oriented with the ability to multitask and manage time.
- Ability to work independently as well as collaboratively within a team.
- Excellent project management, problem-solving, and influencing skills.
- Ability to manage short- and long-term projects to drive successful product integration.
Responsibilities
- Complete implementation and setup steps for newly signed customers within our product.
- Interpret customer agreements to set up the implementation process.
- Work closely with the development team on setting up technical integrations and configurations as needed.
- Create documentation and training materials to provide support for customers and product end users.
- Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross-functionally.
- Respond to customer queries in a timely and accurate way via phone, email, or chat.
- Maintain regular and proactive contact with integration customers.
- Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations.
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