Premier Travel Specialist (Italian)
New
R
RoundtripTravel
Romania. Albania. Turkey. Slovenia. GreeceFull-Time
SalaryAttractive base plus bonus structure.
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Job Details
- Languages
- English and Italian (B2+ required)
- Required Skills
- Customer serviceCRM
Requirements
- Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operations.
- In-depth knowledge of hotel and airline operations and global destination management.
- Upper-Intermediate (B2+) level of English and Italian proficiency.
- Strong interpersonal, written, and verbal communication abilities.
- Proven capacity to handle multiple, complex corporate requests simultaneously.
- Comfortable using CRM systems and online booking tools.
- Solutions-oriented mindset for resolving challenges in a fast-paced environment.
Responsibilities
- Serve as the main point of contact for corporate accounts and VIP travelers, managing requests via email, phone, and chat.
- Advise corporate travelers on tailored solutions for flights, hotels, transfers, and premium services.
- Execute online and offline travel bookings through global supplier networks.
- Negotiate rates and terms directly with hotels, service partners, and travel providers.
- Manage the full booking lifecycle including payments, vouchers, changes, cancellations, and refunds.
- Coordinate with Online Support, Finance, Product, and Sales teams to ensure operational excellence.
- Monitor performance against SLAs and resolve operational issues or escalate incidents proactively.
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