Customer Service Representative
New
A
AloricaCustomer Service
Canada onlyFull-TimeEntry
SalaryCAD 17.00/hr
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual in French & English (or Spanish per title)
- Experience
- 6+ months of customer service or sales experience preferred
- Required Skills
- Microsoft OfficeCustomer serviceData entry
Requirements
- High school diploma or GED
- 6+ months of customer service or sales experience preferred
- Customer-oriented
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening and comprehension skills
- Professional and courteous
- Bilingual in French and English
- Private work-at-home environment
- Broadband internet connection (DSL or Cable only; no Satellite/Dial-up/5G)
- Hardwired internet connection with minimum 10 Mbps download and 3 Mbps upload speeds
Responsibilities
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Help customers solve problems they encounter while using the product and/or services
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