Bilingual Client Service Representative
New
C
Canadian Resident Matching Service (CaRMS)Medical Education
The successful candidate must be based in CanadaFull-TimeMiddle
Salary50,000 - 60,000 CAD per year
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Job Details
- Languages
- Bilingual (English and French)
- Experience
- Minimum 3+ years
- Required Skills
- SharePointMicrosoft ExcelCustomer service
Requirements
- Minimum 3+ years of client-facing experience (healthcare preferred).
- College diploma in business administration, customer service, office administration, communications, or a related field.
- Experience with Microsoft 365, including Outlook, Teams, Excel, SharePoint, and Word.
- Strong written and verbal communication skills in both English and French.
- Demonstrated attention to detail and accuracy when managing client inquiries and documentation.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Bilingual (English/French).
Responsibilities
- Provide front-line support to clients via email, phone, and chat channels.
- Contribute to the development and maintenance of internal and client-facing resources.
- Participate in initiatives focused on continuous improvement of services and processes.
- Support cross-functional project teams as required.
- Represent the organization in public-facing contexts as needed, including presentations, webinars, and meetings.
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