Claims Service Representative
New
J
JobgetherInsurance
CanadaFull-TimeJunior
Salary41,000 - 62,225 CAD per year
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Job Details
- Experience
- At least 1 year of professional customer service experience.
- Required Skills
- Customer serviceTime ManagementActive listening
Requirements
- At least 1 year of professional customer service experience.
- Strong oral and written communication skills, with the ability to explain information clearly and professionally.
- Demonstrated ability to deliver exceptional customer service and build positive customer relationships.
- Strong empathy, active listening, and relationship-building skills.
- Ability to remain composed and effective when handling sensitive customer situations or challenging conversations.
- Comfortable working in a high-volume, fast-paced environment while maintaining accuracy and service standards.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks effectively.
- Ability to apply sound judgment when handling customer inquiries and claim-related information.
- Familiarity with claims administration or insurance environments is an asset.
- Comfortable working independently in a fully remote environment while collaborating effectively with stakeholders.
Responsibilities
- Handle First Notice of Loss (FNOL) calls for both auto and property insurance customers.
- Respond to customer inquiries related to auto and property claims, applying appropriate judgment when making claim-related decisions.
- Provide a consistently exceptional customer experience in line with established claims service and quality standards.
- Communicate with customers using empathy, care, and professionalism, particularly when assisting them during challenging circumstances.
- Gather, verify, and accurately document all relevant information concerning reported losses.
- Clearly explain the claims process, available options, and next steps to customers.
- Arrange appropriate inspection methods and emergency services when required.
- Maintain accurate and complete claims information while ensuring timely handling of customer requests.
- Manage a high volume of calls and tasks efficiently while maintaining service quality and attention to detail.
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