Customer Service Representative
B
BCD TravelTravel Industry
Canada, Requires schedule flexibility.Full-TimeMiddle
Salary55,000 - 63,000 USD per year
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Job Details
- Required Skills
- Customer service
Requirements
- Experience in customer service handling complex inquiries and issue resolution.
- Strong knowledge of travel industry products including air, hotel, and car services.
- Proficiency with GDS Amadeus.
- Knowledge of airline reservation systems and ARC/BSP regulations.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple priorities and work independently.
- Excellent verbal and written communication skills.
- Flexibility with work schedules to meet business needs.
Responsibilities
- Handle customer travel requests accurately using BCD Travel tools and systems.
- Research, resolve, and document customer issues and complaints within established timelines.
- Perform quality control audits and maintain high-quality standards by following company policies and procedures.
- Communicate professionally with customers, vendors, and internal teams.
- Manage follow-up activities and keep customers informed of issue status.
- Adhere to client service level agreements (SLAs) and meet individual and team performance goals.
- Collaborate with team members to contribute to continuous process improvement.
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