Bilingual Customer Service Representative
H
HGSCustomer Service
Canada, 7 AM and 12 AM ESTFull-TimeEntry
Salary18.25 - 21.38 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Experience
- 6 months
- Required Skills
- Customer serviceTroubleshootingActive listeningData entry
Requirements
- At least 18 years of age
- At least 6 months of customer service experience
- Fluency in English and French (oral and written)
- Experience troubleshooting issues and owning the resolution
- Computer savvy, comfortable working with multiple monitors
- Results-oriented with consultative problem-solving skills
- Ability to work between the hours of 7 AM and 12 AM EST with schedule flexibility
- Ability to maintain a suitable home workspace with a hard-wired internet connection
- Ability to pass pre-employment tests and an interview
Responsibilities
- Communicate with customers through inbound calls regarding billing, payments, existing services, and service upgrades or downgrades
- Identify customer needs through active listening to resolve questions, provide troubleshooting, or make product recommendations
- Adopt a consultative approach to problem-solving, taking ownership of issues until resolved
- Use multiple computer systems to research products, services, common issues, and solutions
- Document customer needs, interactions, and results in appropriate systems, including creating additional requests when needed
- Create a 'WOW' interaction factor through exceptional communication, ownership, and service speed
- Participate in regular 1:1 coaching sessions with a supervisor to ensure performance metrics are met
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