Bilingual Financial Customer Care Service Representative
New
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NTT DATAFinancial Services
Open to Residents of Alberta, Manitoba, New Brunswick, and Nova Scotia, Monday-Sunday Rotational shiftsFull-TimeEntry
Salary20 - 21.17 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Required Skills
- Problem SolvingCustomer service
Requirements
- Excellent communication skills in English and French.
- Minimum 3 months of customer service experience.
- Proficient in Microsoft Suite Applications.
- Professional telephone manner and literacy.
- Demonstrated analytical and problem-solving skills.
- Available for all required shifts, including evenings and weekends.
- High speed internet with minimum 30mb/s download and 10mb/s upload (Ethernet connection required).
- Private workspace free of distraction.
- Ability to download and use Google Authenticator.
- Mobile device with iOS 11 or Android 10 or newer.
Responsibilities
- Manage incoming phone inquiries and requests from cardholders and financial institution partners.
- Introduce and promote new services in a business development capacity.
- Maintain timely problem resolution and high levels of customer satisfaction.
- Validate customer information and identify needs through customer contact.
- Analyze information to process next steps according to the nature of the inquiry.
- Identify and resolve complaints while influencing the situation to achieve a satisfactory solution.
- Accurately complete appropriate documentation for required transactions.
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