Bilingual Customer Service Representative
N
NTT DATACustomer Service
Open to candidates residing in Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island., Monday-Friday 8:00am-6:30pm ESTFull-TimeEntry
Salary20.5 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual (English/French)
- Experience
- 1 – 3 years call center experience
- Required Skills
- Customer service
Requirements
- Bilingualism (English/French).
- 1 – 3 years of call center experience with heavy call volume.
- High School Diploma or equivalent education.
- Advanced knowledge of PCs and strong system navigation and keyboard skills.
- High-speed internet with a minimum 30mb/s download and 10mb/s upload (No Satellite).
- Dedicated private physical space with a reliable wired Ethernet connection (no Wi-Fi).
- Ability to use Google Authenticator app.
- Smartphone with iOS 11 or Android version 10 or newer.
- Strong written, verbal, and listening communication skills.
- Highly self-motivated and able to work independently.
Responsibilities
- Answer incoming telephone inquiries in accordance with Call Center guidelines.
- Follow up on escalated calls as required.
- Submit fulfillments or research cases for callers’ inquiries.
- Identify and inform Supervisor of complaints, trends, and service improvement opportunities.
- Develop and maintain thorough knowledge of services offered to Shareholders.
- Complete monthly refresher training and quizzes.
- Ensure compliance with all policies, procedures, and regulatory requirements.
- Maintain a professional tone and positive attitude while answering a minimum of 50 calls daily.
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