Bilingual Financial Customer Care Service Representative
New
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NTT DATAFinancial Services
Open to residents of Manitoba, Alberta, New Brunswick, and Nova ScotiaFull-TimeEntry
Salary20 - 21.17 CAD per hour
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Job Details
- Languages
- English, French
- Experience
- 3 months
- Required Skills
- Customer service
Requirements
- Excellent communication skills in both English and French.
- Minimum of 3 months of customer service experience.
- Proficiency in Microsoft Suite applications.
- Professional telephone manner and literacy.
- Ability to work rotational shifts, including evenings and weekends.
- High-speed internet with minimum 30mb/s download and 10mb/s upload (no satellite).
- Private, distraction-free physical workspace with an Ethernet connection.
- Ability to use Google Authenticator app on a compatible smartphone (iOS 11 or Android 10+).
- Previous sales experience (asset).
- Credit/debit card processing and financial institution operations experience (preferred).
Responsibilities
- Manage incoming phone inquiries and requests from cardholders and financial institution partners, including general inquiries, website support, points/rewards programs, card applications, and sales.
- Introduce and promote new services in a business development capacity.
- Maintain timely problem resolution and high levels of customer satisfaction.
- Validate customer information and identify customer needs.
- Analyze information presented by the caller to process next steps according to the nature of the inquiry.
- Stay current on program information, business initiatives, and corporate products.
- Identify and resolve complaints while influencing the situation to achieve a mutually satisfactory solution.
- Accurately complete documentation for all required transactions.
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