Bilingual Customer Care Associate
N
NTT DATACustomer Care
Open to candidates residing in Nova Scotia, Quebec, Ontario, Alberta, Manitoba, New Brunswick, and Prince Edward Island., Monday – Friday 8:00am – 9:00pm ESTFull-TimeEntry
Salary20 - 21 CAD per hour
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Job Details
- Languages
- Bilingual (French/English)
- Required Skills
- Customer serviceMultitaskingData entry
Requirements
- Post-secondary degree or diploma.
- Prior experience working in a call center customer service role.
- Fluency in both English and French (oral and written).
- Excellent writing skills, including grammar, spelling, and punctuation in both languages.
- Demonstrated ability to work within time constraints.
- Advanced PC knowledge and strong keyboarding skills (min 25 wpm, 95% accuracy).
- Positive attitude and ability to perform in a team-based environment.
- Flexibility to work rotational shifts, including evenings.
- Ability to multitask in a fast-paced, performance-driven environment.
- Ability to handle stress in a high-pressure environment.
- High-speed internet (min 30mb/s down/10mb/s up, no satellite).
- Dedicated private workspace with ethernet connectivity.
- Ability to use Google Authenticator and mobile device with iOS 11/Android 10 or newer.
Responsibilities
- Fulfill customer requests and respond to inquiries/complaints through phone, email, and chat.
- Demonstrate attention to customer care and a professional approach in all interactions.
- Analyze information to process next steps according to the inquiry nature.
- Complete accurate documentation, input call history data, and send messages to third parties.
- Initiate necessary customer fulfillment.
- Stay current on program information, business initiatives, and corporate products.
- Promote products and services by maintaining product knowledge.
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