Bilingual Customer Care Associate
New
N
NTT DATACustomer Service
Canada, Monday – Friday 8:00am – 9:00pm ESTFull-TimeMiddle
Salary20 - 21 CAD per hour
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Job Details
- Languages
- French and English
- Required Skills
- Microsoft OfficeCustomer serviceTroubleshootingData entry
Requirements
- Post-secondary degree or diploma.
- Experience working in a call center environment in a customer service role.
- Strong oral and written communication skills in both French and English.
- Excellent writing skills, including grammar, spelling, and punctuation in both French and English.
- Demonstrated ability to work within time constraints.
- Advanced PC knowledge and strong keyboarding skills (minimum 25 wpm with 95% accuracy).
- Positive attitude and ability to perform in a team-based environment.
- Flexibility and willingness to work rotational shifts, including evenings.
- Ability to multitask and handle stress in a fast-paced, high-pressure environment.
- High-speed internet (minimum 30mb/s download and 10mb/s upload, no satellite).
- Private physical space for equipment near a router/modem.
- Wired Ethernet connection (no Wi-Fi).
- Ability to use Google Authenticator app and have a compatible mobile device (iOS 11 or Android 10+).
Responsibilities
- Respond to customer requests, inquiries, and complaints through phone, email, and chat.
- Analyze information to determine and process appropriate next steps.
- Document each interaction accurately, update call history, and communicate with third parties as needed.
- Stay current on program information, corporate products, and business processes.
- Promote products and services by maintaining a high level of product knowledge.
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