Senior IT Implementation Technician
New
P
Pixel MachineryTechnology Consultancy
United States. Boston, Massachusetts, United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Technical support
Requirements
- Experienced IT support professional operating at Tier 2/3 level.
- Demonstrated project ownership experience in software implementation.
- Deep familiarity with identity and security tooling such as Okta, JumpCloud, and 1Password.
- Proficiency with Microsoft Entra ID / Azure AD, including conditional access policies, app registrations, and hybrid sync.
- Ability to translate technical work into plain language for non-technical stakeholders.
- Strong documentation skills for process and knowledge management.
- Experience mentoring and raising the bar for support quality.
- Advanced troubleshooting skills across networking, endpoint, cloud, and identity systems.
Responsibilities
- Own end-to-end implementation of client software platforms and special projects.
- Provide Tier 2 and Tier 3 technical support for escalated issues.
- Serve as a technical escalation point for the broader support team.
- Plan, configure, and roll out new tools and integrations with clients.
- Lead implementation projects for identity and security platforms including planning, testing, and rollout.
- Design and execute migration and integration plans between client systems and new software.
- Configure SSO, MFA, and directory sync policies within IAM platforms.
- Create and maintain implementation runbooks, SOPs, and client-facing documentation.
- Provide guidance and mentorship to Tier 1 and Tier 2 technicians.
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