Member Experience Associate
NewInactive
F
FetchPet Insurance
US, 8 AM-8 PM ETFull-TimeEntry
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary$23.00-25.00 on a full-time basis
Job Details
- Experience
- A minimum of one (1) year of call center experience
- Required Skills
- Communication SkillsCustomer serviceMultitaskingTroubleshootingData entry
Requirements
- A minimum of one (1) year of call center experience.
- Previous customer service experience.
- Ability to multitask while accessing systems, conversing, and listening in real-time.
- Excellent verbal, interpersonal, and written communication skills.
- Ability to work through complex customer issues in a calm, focused manner.
- Demonstrated success working in a remote environment.
- Proficiency in phone applications, G-Suite applications, and various Internet browsers.
- Attention to detail and ability to communicate product-specific information.
- Ability to work 40-42 hours per week with varied shifts between 8 AM-8 PM ET.
- Subscription to a reliable high-speed internet connection (minimum 100 Mbps download/30 Mbps upload).
- Active Property & Casualty insurance license (preferred).
- Bachelor’s degree (preferred).
Responsibilities
- Take a high volume of inbound calls with a goal of first call resolution.
- Follow-up with policy holders through outbound calls and emails.
- Utilize operating standards, call flows, and knowledge base information to support customer inquiries.
- Maintain product knowledge through self-directed training and desktop tools.
- Act as a brand ambassador and treat every interaction with professionalism and concern.
- Collaborate with the team and raise awareness of issues affecting the customer experience.
- Participate in team meetings to elevate ideas for productive workflows.
- Track daily progress against set goals.