Technical Support Specialist, Tier 1
C
CareerswiftSoftware R&D
United StatesFull-TimeEntry
Salary20 - 27 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year
- Required Skills
- SaaSNetworkingTroubleshootingTechnical support
Requirements
- 1+ year of technical support experience
- Good troubleshooting and problem-solving skills
- Experience with a ticketing or support system
- Clear communication and customer-focused approach
- Comfortable working independently in a remote environment
- Reliable internet connection and suitable workspace
- SaaS or software support experience (nice to have)
- Basic networking knowledge (nice to have)
- CompTIA A+ or similar certification (nice to have)
Responsibilities
- Handle first-line technical support requests
- Troubleshoot and resolve common technical issues
- Escalate complex issues with clear documentation
- Record solutions and update support documentation
- Meet established response and resolution targets
- Explain technical issues clearly to non-technical users
View Full Description & ApplyYou'll be redirected to the employer's site
