Call Centre Agent, Inbound
New
C
CareerswiftCustomer Service
United StatesFull-TimeEntry
Salary16 - 22 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Clear and professional spoken English
- Experience
- 1+ year
- Required Skills
- Customer serviceComputer skillsActive listeningCRM
Requirements
- 1+ year of call centre or phone-based customer service experience
- Clear and professional spoken English
- Strong communication and active listening skills
- Customer-focused and patient approach
- Ability to remain calm when handling challenging situations
- Comfortable working with performance and quality standards
- Good computer skills and ability to learn new systems
- Reliable internet connection and suitable workspace for remote work
- Ability to work the assigned schedule, including occasional weekends
Responsibilities
- Handle inbound customer calls and respond to questions and requests
- Resolve customer issues on first contact whenever possible
- Provide accurate information about orders, services, and locations
- Follow established procedures and escalation guidelines
- Document customer interactions accurately in company systems
- Escalate complex issues to the appropriate team
- Meet established customer service and quality standards
- Participate in coaching and call quality reviews
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