Call Agent
New
S
SOSiGovernment Services
United StatesContractEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in both English and Spanish
- Experience
- 1-2 years of related job experience
- Required Skills
- Customer serviceData entry
Requirements
- 1-2 years of related job experience.
- Fluent in English and Spanish.
- Basic data entry skills.
- Strong written and verbal communication skills.
- Ability to work independently or within a team.
- Must be able to work scheduled shifts including nights, weekends, and holidays.
- Must maintain a quiet workspace free from interruptions and background noise.
- Must have a strong internet connection.
- Must pass a USG background investigation.
- Must have lived in the US for 3 out of the past 5 years.
Responsibilities
- Respond to incoming calls during FEMA surge disaster activity.
- Perform data entry for individuals and businesses in support of disaster activity.
- Conduct the call center supported registration process.
- Provide applicable referrals and address follow-up questions from survivors.
- Accurately record information in the government's computerized database.
- Complete required training sessions including Day Zero, Customer Registration Intake, and Customer Helpline training.
View Full Description & ApplyYou'll be redirected to the employer's site
