Director, Standards Solutions
New
B
B LabSustainability Standards
Candidate filling this role must be a resident of New York State at the start of employmentFull-TimeDirector
Salary128,000 - 160,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- AgileComplianceSaaS
Requirements
- 10+ years of leadership experience in certification, standards, assurance, compliance, SaaS, platform, or sustainability-related services.
- Proven experience scaling operational delivery models while improving customer experience and financial performance.
- Strong commercial background with experience in revenue growth, pricing, cost-to-serve, or product adoption.
- Strong understanding of digital product environments and agile or product-led ways of working.
- Proven ability to work effectively across governance, operations, product, commercial, and customer-facing teams.
- Ability to work in-person in New York City for the first day of employment.
- Residency in New York State and ability to commute to the NYC office.
Responsibilities
- Develop and lead the strategy for scaling adoption of B Lab's standards through certification, B Impact, and standards-based products.
- Define the strategic direction for B Impact as the primary platform for business engagement with standards.
- Lead the end-to-end certification and improvement journey, focusing on progression, completion, and customer-centred delivery.
- Own the commercial, operational, and financial performance of the Standards Solutions vertical.
- Partner with cross-functional teams including Product, Technology, Growth, and Customer Experience to evolve the impact ecosystem.
- Identify and implement improvements in throughput, service quality, and cost-to-serve through automation and standardized processes.
- Represent B Lab externally as a leader in certification and standards implementation.
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