Senior Enterprise Partner Success Manager
New
J
JobgetherHigher Education SaaS
Remote-first position available to candidates based in the United States.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Business DevelopmentData AnalysisSaaSAccount ManagementRelationship management
Requirements
- Strong experience working with complex higher-education institutions, particularly within advancement, fundraising, or development.
- Demonstrated ability to manage strategic enterprise accounts and build long-term relationships with senior executives.
- Proven experience developing account strategies, identifying expansion opportunities, managing growth pipelines, and forecasting.
- Strong commercial acumen and the ability to translate opportunities into compelling business cases.
- Exceptional executive relationship-building skills and the ability to operate as a strategic advisor.
- Ability to quickly develop deep product expertise and translate complex capabilities into value propositions.
- Strong understanding of SaaS, technology platforms, or complex solution-based products.
- Excellent cross-functional collaboration skills.
- Strong analytical and forecasting capabilities using metrics to guide decisions.
- Highly organized and proactive with the ability to manage multiple complex accounts.
- Strategic mindset combined with a hands-on approach and strong ownership of outcomes.
- Leadership potential to delegate effectively and develop junior team members.
Responsibilities
- Own a portfolio of approximately 10–15 enterprise accounts selected for their growth potential, complexity, and strategic importance.
- Build and maintain trusted executive relationships with AVPs, VPs of advancement, and other senior stakeholders.
- Develop and execute customized account growth strategies based on each institution’s organizational structure, priorities, and budget cycles.
- Identify opportunities for account expansion across product lines and capabilities.
- Build compelling internal business cases to secure alignment from finance, leadership, and other decision-makers.
- Monitor and report on account health, growth opportunities, expansion pipeline, and forecasts.
- Partner with Sales, Product, and Support teams to remove obstacles and ensure a high-quality partner experience.
- Contribute to the development of enterprise account management strategies and best practices.
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