Bilingual Luxury Reservation Sales Consultant
New
J
JobgetherHospitality and Tourism
Canada, 6:30 PM to 3:00 AMFull-TimeEntry
Salary$21.35 per hour, including a $1.50 per hour French-language premium. Additional $1.00 per hour shift premium for hours worked after midnight.
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Job Details
- Languages
- English and French
- Required Skills
- Customer serviceActive listening
Requirements
- Professional-level fluency in both English and French.
- Strong verbal communication, active listening, and interpersonal skills.
- Experience or education in hospitality, tourism, sales, customer service, or contact centre environments.
- Confidence to take initiative, make decisions, solve problems, and contribute positively to team success.
- Ability to navigate multiple software systems.
- Must be available to work 6:30 PM to 3:00 AM, including weekends and holidays.
- Must live and work in New Brunswick, Nova Scotia, Prince Edward Island, Ontario, or Québec.
- Must be able to complete 4.5 weeks of fully paid onsite training in Moncton.
- Must have a suitable home workspace and high-speed wired internet.
Responsibilities
- Handle inbound guest calls in English and French, assisting with room and suite reservations across luxury properties worldwide.
- Build meaningful guest relationships by actively listening, understanding individual preferences, and providing personalized recommendations.
- Recommend suitable rooms, packages, and premium options while delivering a confident, consultative reservation experience.
- Create memorable interactions through warmth, creativity, empathy, and authentic communication.
- Provide professional and efficient service while navigating multiple software systems and maintaining a high standard of guest care.
- Represent responsible, ethical, and sustainable hospitality practices in every guest interaction.
- Contribute to a collaborative, inclusive team environment and support shared customer service and business objectives.
- Use sound judgment and initiative to resolve guest needs and make decisions that enhance the overall experience.
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