German Speaking Customer Agent for Banking Sector
New
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Mercier Consultancy GroupBanking Finance
Greece. Germany. Spain. Portugal. Austria. SwitzerlandFull-Time
SalaryCompetitive Monthly Salary package with 2 Extra Salaries Per Year (13th and 14th salary) and a Monthly Performance Bonus.
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Job Details
- Languages
- Native or fluent German (spoken and written)
- Required Skills
- Customer service
Requirements
- Native or fluent German (spoken and written) is absolutely essential.
- Strong digital literacy.
- Ability to work in a remote professional setting within Greece.
- Excellent communication skills with a focus on empathy, precision, and financial integrity.
- Previous experience in banking, finance, or customer service is highly preferred.
Responsibilities
- Provide high-quality support to banking clients regarding account inquiries, transactions, and banking products.
- Ensure all interactions adhere to international banking compliance, security, and data privacy regulations.
- Efficiently resolve customer issues via phone, email, or chat, maintaining a professional and helpful tone.
- Assist clients with online banking platform navigation, security verification, and digital banking tools.
- Process financial requests accurately, ensuring zero-error delivery in every customer interaction.
- Collaborate with internal banking departments to escalate complex technical or financial disputes when necessary.
- Contribute to the continuous improvement of the service experience within this German-speaking banking team.
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