German Speaking Customer Service Agent for Mobility Services
New
M
Mercier Consultancy GroupMobility Services
Remote work flexibility within GreeceFull-Time
SalaryCompetitive Monthly Salary, 2 Extra Salaries Per Year (13th and 14th salary), Monthly Performance Bonus.
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Job Details
- Languages
- Native or fluent German (spoken and written)
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Strong communication skills and a passion for customer excellence in the mobility sector.
- Ability to thrive in a remote work environment while remaining connected to a supportive team.
- Tech-savvy mindset with the ability to learn new software platforms quickly.
- Previous experience in mobility services or a similar customer-facing role is considered a plus.
Responsibilities
- Provide world-class support to German-speaking customers regarding their mobility and transportation needs.
- Resolve inquiries related to booking platforms, vehicle reservations, and mobility service subscriptions.
- Assist clients with real-time navigation issues and account management within the mobility ecosystem.
- Act as a brand ambassador for our mobility clients, ensuring high levels of customer satisfaction and retention.
- Troubleshoot technical issues with user applications to ensure a seamless mobility experience.
- Maintain accurate records of customer interactions within our CRM systems.
- Collaborate with international teams to refine service processes for the mobility industry.
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