German Speaking Customer Service Agent
M
Mercier Consultancy GroupCustomer Support Services
Greece. Athens, Attica, Greece.Full-TimeEntry
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent German language proficiency
- Required Skills
- Customer serviceActive listening
Requirements
- Native or fluent German language proficiency (spoken and written).
- Valid EU passport.
- Previous experience in customer service, support, or client-facing roles is strongly preferred.
- Excellent communication and active listening skills.
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Proactive, solution-oriented mindset.
- Good command of English is an advantage for internal communications.
Responsibilities
- Serve as the primary point of contact for German-speaking customers, handling inbound enquiries via phone, email, and live chat.
- Provide accurate, timely, and empathetic responses to customer queries, complaints, and service requests.
- Diagnose and resolve customer issues at first point of contact, escalating complex cases as necessary.
- Maintain detailed and accurate records of all customer interactions in the company's CRM system.
- Identify opportunities to enhance customer experience and share feedback with team leads.
- Collaborate with multilingual support teams to ensure high standards of service delivery.
- Adhere to service level agreements, quality benchmarks, and company policies.
- Participate in ongoing training and coaching programmes.
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