German Speaking Customer Service Agent for Home Living
New
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Mercier Consultancy GroupConsumer Electronics
Greece. Athens, Attica, Greece. Germany. Berlin, Berlin, Germany. Frankfurt am Main, Hessen, Germany. Hanover, Lower Saxony, GermanyFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent German (spoken and written)
- Required Skills
- Problem SolvingCustomer serviceTechnical support
Requirements
- Native or fluent German (spoken and written).
- Excellent communication skills.
- Passion for technology and home living solutions.
- Previous experience in a customer-facing role within the consumer electronics industry is highly valued.
- Strong problem-solving abilities.
- Customer-centric mindset.
- Flexibility to work in a remote capacity while maintaining high productivity standards.
Responsibilities
- Provide high-quality support to customers regarding premium furniture and home living tech solutions within the consumer electronics industry.
- Troubleshoot technical inquiries and assist with product specifications, setup, and integration for modern home living systems.
- Maintain a professional brand image through effective communication in German across email, chat, and phone channels.
- Resolve post-purchase inquiries, including logistics, warranty claims, and technical guidance for high-end consumer electronics.
- Collaborate with internal teams to provide feedback on consumer trends and product performance in the home living space.
- Meet and exceed performance indicators while delivering an exceptional customer experience.
- Stay updated on the latest consumer electronics innovations to provide accurate, industry-specific advice to our clientele.
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