German Speaking Customer Agent for Online Payments
New
M
Mercier Consultancy GroupFinTech
Greece. Germany. Switzerland. Austria. Spain. PortugalFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent German (spoken and written)
- Required Skills
- Customer serviceTechnical support
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Strong interest in the FinTech industry and passion for digital financial solutions.
- Excellent communication skills with a professional and empathetic tone.
- Prior experience in a customer service or high-volume support environment.
- Tech-savviness and the ability to learn new payment software platforms quickly.
Responsibilities
- Provide high-quality support for FinTech users regarding online payment transactions and digital wallet inquiries.
- Ensure account security and fraud prevention protocols are followed with precision and vigilance.
- Resolve technical payment issues by providing clear, step-by-step guidance to German-speaking customers.
- Maintain comprehensive records of client interactions within our internal payment management software.
- Collaborate with the finance and compliance departments to streamline transaction dispute resolutions.
- Stay updated on the latest financial regulations and trends within the global FinTech industry.
- Promote a customer-centric experience that builds long-term trust in our financial platform.
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