General Manager, Consumer

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PapaHealthcare
Remote, USFull-TimeManager
Salary not disclosed
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Job Details

Experience
10+ years of experience
Required Skills
Cross-functional Team LeadershipOperations ManagementData analytics

Requirements

  • 10+ years of experience across general management, marketing, growth, operations, business operations, or related leadership roles.
  • Proven 0 to 1 mindset with a track record of building in ambiguous, fast-moving environments.
  • Demonstrated experience scaling a consumer business with strong command of customer acquisition, growth marketing, funnel optimization, and unit economics.
  • Experience leading multiple cross-functional areas including growth, marketing, operations, analytics, and technology.
  • Strategic operator capable of setting direction and driving execution.
  • Strong people leadership experience with a track record of building and scaling high-performing teams.
  • Highly analytical and data-driven approach to business performance.
  • Strong executive communicator comfortable partnering with senior leadership and presenting to Boards.
  • Consumer marketplace or services experience is preferred.

Responsibilities

  • Lead day-to-day strategy and execution across growth, marketing, and operations, with accountability for overall business performance.
  • Partner closely with the CEO and executive team on Consumer strategy, performance, and key decisions.
  • Own customer acquisition across paid media, in-house marketing, and local referral channels.
  • Oversee activation, inbound support, and visit success to deliver a strong customer experience.
  • Serve as the central program leader across Consumer workstreams to drive cross-functional execution.
  • Build and use dashboards, funnel metrics, and operating KPIs to drive decisions.
  • Translate business and customer needs into technology requirements, partnering with Product, Engineering, and Design.
  • Lead and evolve the Consumer team as the business scales.
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