Account Manager
New
C
Corporate StaysCorporate Housing
Philippines, Malaysia and Serbia (Remote), Monday to Friday, 8 am to 5 pm ETContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent English, both spoken and written.
- Experience
- 3+ years of experience
- Required Skills
- NegotiationCustomer SuccessHubSpotAccount ManagementRelationship managementCRM
Requirements
- 3+ years of experience in Account Management, Customer Success, Hospitality, Sales, or a related field.
- Fluent English, both spoken and written.
- Intermediate to advanced experience managing client relationships and existing accounts.
- Strong understanding of customer retention, relationship management, and upselling.
- Experience using CRM platforms; HubSpot is highly preferred.
- Strong communication, negotiation, and relationship-building skills.
- Excellent follow-up and organizational skills.
- Ability to manage multiple accounts, priorities, and client requests simultaneously.
- Strong commercial awareness and ability to identify revenue opportunities.
- Self-motivated and able to work independently in a remote environment.
Responsibilities
- Manage and maintain strong relationships with assigned corporate clients, existing customers, and recurring guests.
- Serve as a primary point of contact for clients and ensure timely and professional communication.
- Understand client needs, preferences, travel patterns, and accommodation requirements.
- Proactively follow up with existing clients to encourage repeat bookings and long-term relationships.
- Identify upselling and cross-selling opportunities within existing accounts.
- Monitor account activity and identify opportunities to increase revenue and booking frequency.
- Manage client information, communications, activities, and opportunities within HubSpot CRM.
- Collaborate with the Sales and Business Development teams to ensure a smooth transition and ongoing management of newly acquired accounts.
- Meet monthly account management, retention, booking, and revenue targets.
View Full Description & ApplyYou'll be redirected to the employer's site
