Call Center Representative
New
G
Gainwell TechnologiesHealthcare
Remote, must reside in the state of CT.Full-TimeEntry
Salary29,100 - 41,600 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 or more years of customer service experience
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceData entry
Requirements
- 2 or more years of customer service experience in any industry.
- Proficiency with basic help desk software and computer applications.
- Strong skills in Microsoft Office Suite.
- Effective problem-solving abilities for inquiry resolution.
- Strong written and oral communication skills for professional customer interaction.
- Ability to identify and consult with correct stakeholders.
- Commitment to a full-time schedule (8:30am – 5:00pm, Mon-Fri).
- Successful completion of a mandatory 90-day training period (8:00am – 4:30pm, Mon-Fri).
Responsibilities
- Answer inbound calls and respond to or escalate customer inquiries.
- Document call details, results, and account updates accurately in the history record.
- Research inquiries to ensure timely resolution and provide professional responses.
- Maintain service level agreements (SLAs) through efficient call processing.
- Perform data entry and document matching to ensure accurate account information.
- Interface with team members, management, and customers regarding service issues.
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