Seasonal Call Center Representative

New

QualfonCustomer Support

United StatesFull-TimeEntry

Salary21 USD per hour

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Job Details

Experience: A minimum of six months of customer service or telephone support experience; one or more years is preferred.
Required Skills: MS OfficeCustomer serviceCRM

High school diploma or equivalent (GED) required.
A minimum of six months of customer service or telephone support experience; one or more years is preferred.
Typing speed of 25 WPM with 90% accuracy required.
Strong communication skills—clear, caring, and professional.
Solid computer skills, including MS Office and navigating the web.
Reliability, flexibility, and a commitment to getting the job done right.
Familiarity with office equipment, computer applications, and telephone systems.
Proficiency using help desk or customer support software.
High-speed Internet via wired ethernet connection (no Wi-Fi, Satellite, or Hot Spot).
Upload speed of 25 Mbps and Download speed of 50 Mbps.
Must have available cell phone or tablet (Android 8.0+/iOS 14+) with Microsoft Authenticator app installed.

Handle incoming calls through an automated phone system, answer routine to moderately complex questions from members and providers, and direct calls to the appropriate department when needed.
Investigate member and provider inquiries and provide timely responses that meet established service level agreements (SLAs).
Document customer interactions in a customer relationship management (CRM) system, process written requests from members, and maintain accurate records by updating account history with the outcome of each inquiry.
Collaborate with team members, supervisors, and customers to address and resolve customer service concerns.
Make outbound calls to members to follow up on voicemail messages, provide requested information, or support other operational business needs.

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