Call Center Representative
New
T
TechOp SolutionsContact & Ops Centers
Remote position, but Candidate must reside within Tucson, AZ or nearby cities.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft Office SuiteResearchReportingData entryCRM
Requirements
- 3+ years of experience in a call center
- High School Diploma (required)
- Associate Degree (preferred)
- Proven ability to multitask while communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems
- Proficiency with CRM systems
- Proficiency with Microsoft Office Suite
- Experience in handling sensitive information
Responsibilities
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
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