Call Center Representative
New
T
TechOp SolutionsContact & Ops Centers
Candidate must reside within El Paso, TX or nearby citiesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3 + years
- Required Skills
- Data AnalysisMicrosoft Office SuiteResearchData entryCRM
Requirements
- 3+ years of experience in a call center.
- High school diploma or equivalent (Associate's degree preferred).
- Proven ability to multitask while simultaneously communicating and inputting data.
- Strong written and verbal communication skills.
- Proficiency with telephony systems.
- Proficiency with CRM systems.
- Proficiency with Microsoft Office Suite.
- Experience in handling sensitive information.
- Detail-oriented, adaptable, and capable of working in a high-volume environment.
Responsibilities
- Answer and track incoming calls.
- Prepare and submit accurate, detailed reports in government systems.
- Accurately record all details in accordance with procedures.
- Conduct database and open-source research.
- Route and escalate calls appropriately.
- Perform other duties as assigned.
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