Healthcare Call Center Representative
G
Gainwell TechnologiesHealthcare
Remote position open to candidates located anywhere within the Dallas-Fort Worth, TX area.Full-TimeEntry
Salary26,500 - 37,800 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years
- Required Skills
- Microsoft ExcelCustomer serviceHIPAAData entry
Requirements
- High school diploma or GED.
- 1+ years of call center or phone-based customer service experience.
- 1+ years of health insurance verification experience (medical, dental, vision, or pharmacy).
- 1+ years of data entry or administrative support experience.
- Working knowledge of HIPAA privacy and security regulations.
- Proficiency with Microsoft Excel.
- Ability to navigate multiple systems and software applications simultaneously.
- Strong attention to detail.
- Broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.
Responsibilities
- Respond to inbound calls from Medicaid providers and members regarding insurance verification and coordination of benefits inquiries.
- Verify, update, and document health insurance information using Medicaid and internal systems.
- Process emails, faxes, SharePoint requests, and other correspondence related to TPR operations.
- Perform data entry and administrative support activities while meeting productivity and quality standards.
- Navigate multiple databases, carrier systems, and software platforms to research and validate information.
- Provide professional, accurate, and timely customer service while handling sensitive healthcare information.
- Adhere to HIPAA requirements, company policies, and security guidelines.
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