Call Center Representative Spanish Bilingual - Roadside Assistance
New
A
AAARoadside Assistance
United StatesFull-TimeEntry
Salary$19.85/hour, with a scheduled pay increase after 6 months; Weekend Shift Differential: earn an additional 10% = $21.84 per hour
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Job Details
- Languages
- English/Spanish
- Required Skills
- Customer service
Requirements
- Prior customer service experience (Call Center experience preferred).
- Bilingual fluency in English and Spanish.
- Ability to thrive in a high-volume call environment.
- Advanced computer and multi-tasking skills with the ability to talk and type simultaneously.
- Comprehensive understanding of maps, GPS systems, and traffic safety rules.
- Proficiency in Microsoft Teams and Outlook.
- High School diploma, GED or equivalent.
- Dedicated, quiet workspace without interruptions.
- Ability to directly connect to ISP via Ethernet (minimum 25 mbps download and 5 mbps upload).
- Demonstrated ability to uphold productivity and confidentiality in a remote setting.
- Regular attendance in virtual team meetings and training sessions.
- Availability during standard business hours and flexibility for possible shift adjustments.
Responsibilities
- Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
- Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Relay critical information to the internal and external teams to expedite the dispatching process.
- Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
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