Remote Outbound Call Center Representative
New
J
JobgetherHealthcare
Based in the United StatesFull-TimeEntry
Salary$14–$15/hour plus bonus opportunities
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- High school diploma or GED required; some college experience preferred.
- Experience or strong interest in outbound call center, customer service, healthcare support, or similar roles.
- Excellent verbal communication skills and professional phone etiquette.
- Ability to build rapport and conduct thoughtful, consultative conversations.
- Strong problem-solving and conflict-resolution abilities.
- Motivated by performance goals and able to work effectively in a results-driven environment.
- Stable work history demonstrating reliability and commitment.
- Ability to successfully complete required background screening and drug screening.
- Comfortable working independently while maintaining productivity in a remote setting.
- Dedicated home workspace free from distractions.
- Reliable internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload.
- Ability to use a hard-wired ethernet connection for remote work.
Responsibilities
- Make 100–150 outbound calls per shift to patients regarding preventive screening kits and participation.
- Educate patients on the importance and benefits of preventive health screenings.
- Explain how early detection can support the identification and prevention of serious health conditions.
- Use a consultative approach to understand patient needs and encourage completion of screening activities.
- Identify barriers preventing patients from completing required steps and help resolve concerns.
- Provide accurate information while maintaining professionalism, empathy, and excellent phone etiquette.
- Deliver high-quality customer service while achieving individual and team performance objectives.
- Handle difficult conversations professionally and de-escalate patient concerns when needed.
- Maintain accurate records and follow established processes for patient interactions.
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