Senior Engagement Manager
New
C
Claritas RxHealth Tech
United StatesFull-TimeSenior
Salary$135,000 to $150,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAgileJiraRESTful APIsChange ManagementConfluenceData analytics
Requirements
- 5+ years of experience in commercial or operational capacities at specialty pharma, biotech, or health tech firms.
- 5+ years of experience in customer engagement, implementation, or program management for SaaS or data analytics platforms.
- Proven experience facilitating UAT and managing client-facing status reporting.
- Strong understanding of agile project management methodologies.
- Proficiency with project management tools and trackers (e.g., Smartsheet).
- Hands-on experience with JIRA and Confluence for technical ticket tracking.
- Excellent organizational and communication skills for engaging with customers and data partners.
- Experience working with technical teams to deliver products.
- Ability to work effectively as a self-starter in a collaborative team environment.
Responsibilities
- Own the detailed project plan across multiple active implementations, covering all workstreams like data onboarding, configuration, testing, and go-live.
- Manage the Sales-to-Implementation intake process, validate SOW commitments, and lead weekly client status calls with RAG reporting.
- Act as primary point of contact for data partners, including specialty pharmacies, hubs, and distributors, handling SFTP/API/EDI setup and validation.
- Coordinate and facilitate User Acceptance Testing (UAT), including scheduling, material distribution, defect triage, and documentation of client sign-off.
- Identify and escalate implementation risks and blockers to leadership while developing mitigation plans to maintain project timelines and budgets.
- Ensure rigorous internal QA standards are met, using Smartsheet, JIRA, and Confluence to track configuration and custom build progress.
- Own the transition package for hand-off to Customer Success upon project completion.
- Conduct internal lessons learned sessions to continuously improve implementation workflows and partner communication.
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