Senior Product Operations Manager
New
M
Magnet ForensicsDigital Investigative Software
United States; Waterloo / OntarioFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5-7 years
- Required Skills
- SQLBusiness IntelligenceData AnalysisSalesforceSnowflakeProduct OperationsCross-functional Team LeadershipBusiness Operations
Requirements
- 5-7 years of experience in product operations, business operations, strategy & operations, or program management.
- Strong background in B2B SaaS environments.
- Proven track record of owning cross-functional programs end-to-end.
- Experience with product lifecycle management and collaboration with Product Management and UX teams.
- Quantitative fluency with proficiency in building models and analyzing SaaS metrics (ARR, NRR, retention, cohort analysis).
- Working proficiency with SQL and/or BI tools.
- Experience querying data warehouses (e.g., Snowflake) and CRMs (e.g., Salesforce).
- Excellent written communication skills with ability to produce executive-ready materials.
- Ability to design durable tools, templates, and processes.
- Comfort operating with ambiguity and shifting priorities.
Responsibilities
- Design and operationalize cross-functional processes across Product, Sales Ops, UX, Marketing, and Engineering.
- Run complex, multi-stakeholder programs end-to-end, defining scope, timelines, and driving decisions.
- Manage the recurring operating rhythm of the product organization, including QBRs, steering committees, and planning reviews.
- Synthesize data and narratives into executive-ready materials for decision-making.
- Build and maintain metrics for product and revenue health, including ARR, NRR, and retention.
- Steward data quality across the product organization to ensure a single source of truth.
- Serve as a trusted operational partner to cross-functional leaders to stabilize workstreams.
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