Customer Service Representative
New
C
CareerswiftFood Service
United StatesFull-TimeEntry
Salary19 - 25 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual English/Spanish (Nice to have)
- Experience
- 1+ year
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceCRM
Requirements
- 1+ year of experience in customer service, hospitality, retail, food service, or another customer-facing role
- Strong verbal and written communication skills
- Friendly, professional, and customer-focused attitude
- Strong problem-solving and organizational skills
- Ability to remain calm and professional when handling challenging customer situations
- Comfortable using computers and learning new software and systems
- Ability to work independently and manage priorities in a remote environment
- Reliable internet connection and a suitable workspace for remote work
Responsibilities
- Respond to customer inquiries by phone, email, chat, and other available channels
- Assist with questions related to orders, services, locations, payments, and general inquiries
- Resolve customer concerns professionally and efficiently whenever possible
- Investigate issues and coordinate with internal teams and location staff when needed
- Escalate complex or sensitive cases with clear and accurate notes
- Maintain accurate customer and service records
- Handle multiple customer requests while maintaining service quality
- Identify recurring issues and share customer feedback with the appropriate teams
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