Customer Solutions Representative
New
A
AloricaTelecommunications
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMultitaskingTroubleshootingActive listeningTechnical support
Requirements
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Customer focus and passion for helping others.
- Prior customer service or contact center experience is preferred.
- Familiarity with telecom products, billing systems, and mobile operating systems is preferred.
- Strong communication and active listening skills.
- Demonstrated punctuality and reliability.
- Flexibility to work various shifts including evenings, weekends, and holidays.
Responsibilities
- Provide outstanding customer service by responding to inbound calls regarding service plans, upgrades, and billing.
- Take full ownership of issue resolution while maintaining a professional attitude.
- Perform troubleshooting for mobile devices and networking issues.
- Act as an advocate for the customer by listening carefully and resolving concerns with empathy.
- De-escalate challenging situations while maintaining a calm demeanor.
- Identify sales opportunities for products or services that enhance the customer experience.
- Work collaboratively within a supportive call center team.
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