Customer Support Representative
New
E
ExperianFinancial Services
United StatesFull-Time
SalaryGreat compensation package and bonus plan
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Job Details
- Required Skills
- DocumentationCustomer serviceAccount Management
Requirements
- High school diploma, general education degree or equivalent.
- Knowledge of customer service principles and practices.
- Knowledge of relevant computer applications and basic web functions.
- Experience communicating through email.
- Knowledge of administrative procedures.
- Competency in numeric, oral, and written language applications.
- Product knowledge.
Responsibilities
- Follow stringent data security policies and processes while handling sensitive user information.
- Work with users by phone and email, responding promptly to inquiries and resolving questions.
- Obtain and evaluate all relevant information needed to address and resolve user inquiries and concerns.
- Authenticate, upload, and process user authorization forms, verification requests, and related documentation.
- Escalate requests and unresolved issues to the appropriate resource.
- Manage user accounts and maintain accurate records of user interactions, transactions, inquiries, comments, concerns, and actions taken.
- Perform administrative tasks associated with daily responsibilities and complete additional projects as assigned.
- Communicate and coordinate with internal departments to support issue resolution and service delivery.
- Follow up on customer interactions to ensure inquiries have been fully addressed and resolved.
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