Customer Experience Representative
New
A
Allied UniversalCash Management
United StatesFull-TimeMiddle
Salary17 - 18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- French (Canadian), Spanish
- Experience
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Required Skills
- Customer serviceServiceNowTroubleshootingTechnical supportCRM
Requirements
- High school diploma or equivalent
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Strong understanding of customer service and customer relations
- Highly motivation and strong desire to learn
- Ability to exercise good judgment and decision-making
- Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
- Effective written and oral communication skills
- Able to assess and evaluate situations effectively
- Skilled in identifying critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem solving and analytical skills
- Ability to work in a team environment
Responsibilities
- Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
- Tackle a variety of problems in technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Willingness and Ability to be cross trained in other areas of the department
- Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
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