Operations Fulfillment Coordinator
New
P
PointHome Equity
Work from anywhere in the U.S.Full-TimeEntry
SalaryUSD 53200 - 73500 / year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- Proven ability to manage high-volume pipelines.
- Strong attention to detail with an ability to manage multiple document types.
- Excellent written and verbal communication skills for vendor and customer engagement.
- Analytical mindset for workflow capacity forecasting.
- Comfortable working in a fast-paced, evolving environment.
- Experience with Google Suite (preferred).
- Background in title, appraisal, or insurance documentation (preferred).
Responsibilities
- Place orders for diverse documentation, including title, appraisal, and insurance.
- Pre-screen and upload incoming documents to maintain pipeline accuracy.
- Manage professional communication with vendors and customers to facilitate timely processing.
- Analyze pending reports to forecast volume and manage workflow capacity.
- Escalate workflow bottlenecks and processing delays to senior leadership.
- Engage with clients proactively to resolve document delays and retrieve outstanding items.
- Collaborate cross-functionally to ensure adherence to departmental SLAs.
- Execute any additional administrative tasks as needed.
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