Operations Fulfillment Coordinator
P
PointFintech Home Equity
Work from anywhere in the U.S.Full-TimeEntry
SalaryTier 1 | San Francisco Bay Area, New York, and Seattle | $66,500 - $73,500; Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $56,050 - $61,950; Tier 3 | All other US metro areas | $53,200 - $58,800
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Job Details
- Required Skills
- Google Workspace
Requirements
- Detail-oriented with strong problem-solving skills in a fast-paced environment.
- Empathetic approach to supporting homeowner experiences.
- Proactive mindset with the ability to take ownership of workflows.
- Clear verbal and written communication skills.
- Adaptable and capable of grasping new processes quickly.
- Resilient and composed when navigating challenges.
- Collaborative spirit with a focus on refining processes.
- Results-driven with a commitment to exceeding performance targets.
- Nice to have: Extensive experience with Google Suite.
- Nice to have: Previous experience with title, appraisal, or insurance documentation.
Responsibilities
- Place orders for diverse documentation, including title, appraisal, and insurance.
- Pre-screen and upload incoming documents to maintain pipeline accuracy.
- Manage professional communication with vendors and customers to facilitate timely processing.
- Analyze pending reports to forecast volume and manage workflow capacity.
- Escalate workflow bottlenecks and processing delays to senior leadership.
- Engage with clients proactively to resolve document delays and retrieve outstanding items.
- Collaborate cross-functionally to ensure adherence to departmental SLAs.
- Execute any additional administrative tasks as needed.
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