Venture Associate
New
D
Decile GroupVenture Capital
Flexible remote work environment with team members across time zones, across time zonesFull-TimeMiddle
Salary80,000 - 110,000 USD per year
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Job Details
- Experience
- 3+ years in customer success, account management, or client operations; 1–2+ years in venture capital, fund administration, startup finance, or related ecosystem experience.
- Required Skills
- Customer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years in customer success, account management, or client operations for a high-touch SaaS or professional services company
- 1–2+ years in venture capital, fund administration, startup finance, or related ecosystem experience
- Deep digital literacy and comfort learning new tools quickly (CRMs, project tracking, finance systems, etc.)
- Proven ability to navigate complex, cross-functional customer issues and keep multiple stakeholders aligned
- Strong written and verbal communication; composed and professional on video calls and in high-stress moments
- High emotional intelligence, empathy, and follow-through
- Proactive and self-directed
- Analytical and detail-oriented, with structured problem-solving skills
- Thrives in a globally distributed, fast-moving startup environment
Responsibilities
- Serve as the primary contact for a portfolio of venture capital managers
- Understand each fund’s stage, goals, and operational needs, and help them leverage the VC Lab and Decile Group ecosystem
- Coordinate with internal teams (legal, finance, product, operations) to ensure timely, high-quality support
- Track and manage interactions, follow-ups, and outcomes using internal tools
- Identify opportunities to improve the fund manager journey and share insights across the team
- Learn continuously about the venture ecosystem and help improve products and processes
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