Virtual Policy Support Specialist
New
J
JobgetherCustomer Success
Based in the United StatesFull-TimeEntry
SalaryWeekly compensation with performance-based bonus opportunities.
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Job Details
- Required Skills
- Problem SolvingCustomer serviceActive listeningRelationship management
Requirements
- Must be at least 18 years of age.
- Must currently live in the United States.
- Must have access to a computer or laptop suitable for remote work.
- Reliable high-speed internet connection.
- Webcam and microphone capability for virtual meetings and training.
- Quiet, professional workspace appropriate for client interactions.
- Strong verbal communication and active listening skills.
- Positive, professional attitude and genuine willingness to learn.
- Strong problem-solving and interpersonal skills.
- Self-motivation, reliability, consistency, and personal accountability.
- Ability to work independently while collaborating effectively with a remote team.
- Coachability and openness to ongoing feedback, training, and professional development.
Responsibilities
- Meet with clients through Zoom and other virtual communication platforms to provide timely and professional support.
- Assist clients with policy service requests, benefits information, and general questions.
- Explain relevant information clearly and help clients navigate their available policy and benefit services.
- Build and maintain long-term client relationships through professionalism, trust, responsiveness, and consistent follow-up.
- Maintain accurate client records, documentation, and relevant service information.
- Participate in ongoing virtual training, coaching, mentorship, and leadership development programs.
- Apply newly developed product, service, communication, and problem-solving skills to improve the client experience.
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