CS Phone VA
C
Catch CreationECommerce
RemoteFull-TimeEntry
Salary$4.25 per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of one (1) year of BPO experience in a customer service account
- Required Skills
- Customer serviceMultitaskingTechnical support
Requirements
- Minimum of one (1) year of BPO experience in a customer service account.
- Above-average verbal communication skills with a clear, neutral accent.
- Strong customer service and interpersonal skills.
- Above-average technical proficiency and ability to learn new systems quickly.
- Proven ability to multitask effectively across multiple systems and tools.
- High level of reliability and accountability with flexibility to work varying schedules.
- Intel i5 processor or comparable equipment with at least 4GB RAM.
- Reliable high-speed internet connection with a minimum speed of 30 Mbps.
- Noise-canceling headset required for screening and interviews.
- Dual monitors required by the first week of deployment.
Responsibilities
- Answer inbound customer calls regarding product inquiries, website navigation, billing, order status, and returns.
- Meet performance metrics including an average handle time of approximately 5 minutes per call.
- Manage a minimum of 60 calls per day.
- Conduct outbound calls to follow up on unresolved or disconnected interactions.
- Ensure high customer satisfaction by balancing customer needs with business health.
View Full Description & ApplyYou'll be redirected to the employer's site
