CS Email VA
C
Catch CreationECommerce
RemoteFull-TimeMiddle
Salary$3.00 per hour
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Job Details
- Experience
- At least 2 years of BPO experience
- Required Skills
- Communication SkillsMultitaskingCustomer support
Requirements
- At least 2 years of BPO experience.
- Telco or e-commerce account experience is an advantage.
- Strong comprehension and communication skills.
- Above-average technical skills.
- Above-average multi-tasking skills in navigating systems while managing customer interactions.
- High sense of reliability and accountability.
- Flexible to work on varying schedules.
- Intel i5 or comparable equipment with 4GB RAM or higher.
- Wired internet connection, 30mbps or higher (no dongles).
- Noise-cancelling headphones.
Responsibilities
- Receive inbound emails to assist and resolve customers’ after-sales concerns including product inquiries, order tracking, billing, replacements, and refunds.
- Negotiate with cancellations and handle customer complaints.
- Process orders for customers with existing records.
- Escalate orders in need of higher-level or interdepartmental assistance.
- Perform call-backs as necessary to resolve abandoned and disconnected calls.
- Ensure at least 90% of call center contacts are resolved.
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