Finnish Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Support Services
Remote working environment within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary reflective of your skills, experience, and the market standard.
Apply NowOpens the employer's application page
Job Details
- Languages
- Finnish
- Required Skills
- Problem SolvingCustomer serviceTime ManagementCRM
Requirements
- Native or fluent Finnish language skills, both spoken and written.
- Previous experience in a customer service, customer support, or contact centre environment.
- Strong communication and interpersonal skills.
- Comfortable working in a remote setting.
- Reliable internet connection and a professional home working environment.
- Proficiency in using digital tools, CRM platforms, and standard office software applications.
- Proactive, self-motivated attitude with the ability to work independently and manage time effectively.
Responsibilities
- Deliver prompt, professional, and empathetic customer support to Finnish-speaking clients via telephone, email, and live chat channels.
- Accurately identify customer needs, troubleshoot issues, and provide effective solutions in line with company service standards and policies.
- Maintain detailed and precise records of all customer interactions, enquiries, and resolutions using internal CRM and case management systems.
- Escalate complex or unresolved customer issues to the appropriate departments or senior support teams in a timely and professional manner.
- Consistently meet and exceed individual and team performance targets, including response times, customer satisfaction scores, and quality assurance benchmarks.
- Stay fully up to date with product and service knowledge, ongoing training materials, and any updates to internal processes.
- Collaborate actively with team members and supervisors to continuously improve the quality and efficiency of the customer support experience.
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